Procore Pay is available in the United States. It is designed for General Contractors and Owner-Builders who act as their own General Contractors on a job. Procore Pay extends the Invoice Management functionality in the Procore web application to handle the payment process between general and specialty contractors.
Procore Pay simplifies the handling of returned payments. When a bank rejects a payment due to issues like invalid account details, the platform automatically notifies all relevant parties so you can track which invoices are impacted.
Once the underlying issue is resolved, Procore's Payment Operations team manually follows up to coordinate the re-issuance of the payment. This ensures the process stays on track without you having to manage the technical complexities of a return.
Immediate Visibility: Receive instant notifications when a payment fails.
Clear Status Tracking: Identify exactly which invoices, draws, or pay applications are affected by a returned transaction.
Automated Guidance: Payees receive automated guidance on how to fix payment errors, removing any guesswork for both parties.
Improved Vendor Relations: Faster resolutions lead to reduced payment delays and increased trust with your Specialty Contractors.
We recommend avoiding manual checks to maintain a clean system of record. Because manual checks occur outside of the platform, Procore cannot track their status or reflect that payment information in your dashboard. If a GC cannot wait for the SC to update their information, the GC should re-notify them through the platform to expedite the update. Keeping the transaction within Procore Pay ensures your financial data stays accurate, synced, and fully visible.
If a payment is returned, the system will automatically send notification(s). Common returned payment reasons include:
Invalid Account Details: Incorrectly entered routing or account numbers.
Closed Accounts: The recipient's bank account is no longer active.
Monitor Status.
Check the Payment Return Notification email to identify the specific invoice(s) impacted by the return.
Notification & Correction.
Procore automatically notifies the Payor and only the specific Disbursers involved in the original authorization when a payment is returned:
Procore automatically notifies the SC with instructions to correct their banking details immediately:
Re-issue Payment.
Once the SC updates their information, the GC must review and approve the new details. After approval, Procore’s Payment Operations team will coordinate with the GC to re-issue the payment.
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