Mention Users in a Coordination Issue Comment

Background

Use the @mention feature to request input on a coordination issue from specific team members. This centralizes communication and avoids the need to send mass emails to uninvolved users.

  • How it Works: In a comment, type @ before each user's name you wish to notify.

  • Notifications: Every mentioned user automatically receives a notification email with a direct link to the issue.

  • Best Use: Ideal for pulling in non-assignee specialists (e.g., engineers, foremen) for their expert opinion.

  • Requirement: To be mentioned, users must have 'Read-Only' or higher permissions on the Coordination Issues tool.

Things to Consider

  • Required User Permissions:

    • To mention or be mentioned in a comment, 'Read Only' level permissions or higher on the project's Coordination Issues tool.

Steps

  • From the Procore Plugin

  • From the Coordination Issues Tool

From the Procore Plugin

  1. Open Navisworks® and your model on your computer. See Getting Started Using the Procore Plugin.

  2. With the Procore tab selected, click Issues List.

  3. Click the issue you want to mention a user on.

  4. Click Activity to open the Activity window.
    OR
    Click Info on the issue, then click the Activity tab.

  5. Add a new comment to mention the user in, or edit an existing one:

    • To add a comment:1. Enter your comment into the text box.2. Enter the @ symbol in your comment and begin typing the user's name.
      Note: A list of users that match the letters you typed will appear.3. Click on the user's name to confirm the user.
      Note: If you want to mention additional users on the same comment, enter the @ symbol again to select another user, and repeat as necessary.4. Optional: Click Attach Image to add a snapshot of the current view to your comment.5. Click Submit.

    • To edit a comment:1. Click Edit on the comment you want to edit.2. Enter the @ symbol in your comment and begin typing the user's name.
      Note: A list of users that match the letters you typed will appear.3. Click on the user's name to confirm the user.
      Note: If you want to mention additional users on the same comment, enter the @ symbol again to select another user, and repeat as necessary.4. Optional: Click Attach Image to add a snapshot of the current view to your comment.5. Click **Update.

From the Coordination Issues Tool ​​​​​​

  1. Navigate to the project's Coordination Issues tool on app.procore.com.

  2. Click the Issue link to view its details in the side panel.

  3. Click the Activity tab.

  4. Add a new comment to mention the user in, or edit an existing one:

    • To add a comment:1. Enter your comment into the text box.2. Enter the @ symbol in your comment and begin typing the user's name.3. Click on the user's name to confirm the user.
      Note: If you want to mention additional users on the same comment, enter the @ symbol again to select another user, and repeat as necessary.4. Optional: Click Attach Image to select an image file to add to your comment.5. Click Submit.

    • To edit a comment:1. Click the vertical ellipsis icon-ellipsis-options-menu.png icon next to the comment and click Edit.2. Enter the @ symbol in your comment and begin typing the user's name.3. Click on the user's name to confirm the user.
      Note: If you want to mention additional users on the same comment, enter the @ symbol again to select another user, and repeat as necessary.4. Optional: Click Attach Image to select an image file to add to your comment.5. Click **Update.