Unlock a User Account in the Company Directory

Background

Procore accounts with a lockout policy will lock a user out after three failed login attempts. To regain access, the user must reset their password, or a Admin of the Company Directory can unlock their account.

Things to Consider

Steps

  1. Navigate to the Company level Directory tool.

  2. Click Edit next to the user.

  3. Click Unlock Account to give the user three attempts to log in again.
    directory-account-locked-unlock-account.png

Tip icon Tip

If the user needs to reset their password, direct them to the following page: How do I reset an unknown password?