If you no longer have access to the device you use for Multi-Factor Authentication (MFA), follow the steps below based on your situation.
1. If You Have Your Recovery Code
When you first set up MFA, you were provided a unique Recovery Code.
Open the Procore login page.
Select the option to enter your recovery code instead of the MFA token.
Once logged in, you can re-configure MFA on your new device.
2. If You Do Not Have Your Code
If your device is gone and you don't have your recovery code, you must contact your Procore Administrator.
The Process: If your company is using Procore's MFA solution, your Admin can typically manually reset the MFA requirements for your account. For details, see Who is responsible for resetting MFA for a user?
Identity Verification: For security reasons, your Admin must verify your identity using your company’s approved verification process before granting access.
Setup: Once reset, you will be prompted to set up MFA from scratch the next time you log in.
Proactive Tips to Avoid Being Locked Out
To avoid being locked out in the future, consider these best practices:
Store Your Recovery Code Safely: Keep the recovery code that you initially receive when setting up MFA in a secure digital or physical location separate from your phone.
Use Multiple Devices: If your Authenticator app (e.g., Okta Verify, Google Authenticator) allows it, configure MFA on a backup device like a tablet.
Sync to Cloud: Some apps offer encrypted cloud backup. If your company's IT policies allow it, enabling this feature makes transitioning to a new phone seamless.