How can I log in with Multi-Factor Authentication if I cannot use a mobile device at work?

Procore MFA: Regional Availability for SMS Verification

Procore supports Authenticator apps everywhere. SMS Verfication is only available in these countries Show/Hide Details

SMS Verification is available in these countries.

  • Note: SMS Verification for Procore Pay (Payees) is limited to the United States.

    • US

    • Canada

    • Mexico

    • UK

    • Ireland

    • France

    • Germany

    • Spain

    • Italy

    • Australia

    • New Zealand

    • Singapore

    • Hong Kong

Strengthen Your Security: Procore MFA

Multi-Factor Authentication (MFA)—also referred to as Two-Factor Authentication (2FA)—is being rolled out to limited Procore commercial accounts. While MFA is mandatory for Procore Pay users, MFA is available on a limited basis to commercial accounts to provide our customers an extra layer of security. To enable MFA for your organization, ask your Procore Administrator to contact your Procore point of contact.

Background

Multi-factor authentication (MFA) secures your account by requiring a second verification step when you log in to Procore. If your specific facility or job site prohibits mobile devices on-premises, you can fulfill this requirement by using a desktop- or web-based authenticator application instead. This allows you to log in securely from your computer without violating workplace device policies.

Best Practice

Always check with your IT or security team before installing any new application on a work-managed device.

Answer

You can use any Time-Based One-Time Password (TOTP) compatible authenticator application installed directly on your computer to log in to Procore.

Notes

  • TOTP stands for Time-Based One-Time Password, an open standard that generates a 6-digit code that refreshes every 30 seconds. Any TOTP-compatible app works with Procore's authenticator app enrollment flow, including apps that run on a desktop or laptop.

Step 1: Get a TOTP-Compatible Authenticator App

Find a browser-based TOTP-compatible authenticator app or install one on the computer you use to access Procore. Procore does not recommend or endorse specific applications. For general guidance on verification methods, see Verification Methods.

Step 2: Start the Setup Flow in Procore

This guidance applies both to users who are voluntarily opting into Early Enrollment and users logging in after their company's mandatory MFA Enforcement Deadline has passed.

Option A: Set Up MFA for Early Enrollment

Use this option when you receive an invite to set up MFA before your company's enforcement date. You can manually start the setup from your account settings.

  1. Go to the Procore login page and log in to your account.

  2. Click your profile avatar and select My Profile.

  3. Click the Password & Security tab.

  4. Under Authentication Methods, click Add Authenticator App. (If you already have an app, click Change Authenticator App).

  5. Enter your Password and click Continue.

Option B: Set Up MFA After the Enforcement Deadline

Use this option if your company is enforcing MFA. Once enforced, you are automatically prompted and required to set it up at login.

  1. Go to the Procore login page.

  2. Enter your Email and click Continue.

  3. Enter your Password and click Submit.

  4. When prompted to set up MFA, select Authenticator App.

  5. Proceed to Step 3: Get Your Setup Key.

Step 3: Get Your Setup Key

Procore displays a QR code on the setup screen. Because your authenticator app is on the same computer you are using to access Procore, you cannot scan the QR code with a camera. Use the manual key instead:

  1. Click Get a Setup Key below the QR code.

  2. Click Copy Key.

Step 4: Add the Key to Your Authenticator App

  1. Open your authenticator app and select the option to add an account manually (sometimes labeled "Enter a setup key" or similar).

  2. Paste the copied key into the secret or setup key field.

  3. Save the entry.

Your app will begin generating 6-digit codes for your Procore account.

Step 5: Complete Verification in Procore

  1. Copy the current 6-digit code from your authenticator app.

  2. Paste it into the Enter the 6-digit verification code field in Procore.

  3. Click Continue.

Step 6: Save Your Recover Code

Procore will display a one-time recovery code. Store it somewhere secure and separate from your authenticator app, such as a password manager. You will need this code if you ever lose access to your authenticator app.

Click Continue to finish setup. You will be returned to the Password & Security page.

Note

If you lose access to both your authenticator application and your recovery code, contact your company's Procore Administrator to reset your MFA settings.

See Also

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