Why can't I install an authenticator app for MFA on my device?

Procore MFA: Regional Availability for SMS Verification

Procore supports Authenticator apps everywhere. SMS Verfication is only available in these countries Show/Hide Details

SMS Verification is available in these countries.

  • Note: SMS Verification for Procore Pay (Payees) is limited to the United States.

    • US

    • Canada

    • Mexico

    • UK

    • Ireland

    • France

    • Germany

    • Spain

    • Italy

    • Australia

    • New Zealand

    • Singapore

    • Hong Kong

Strengthen Your Security: Procore MFA

Multi-Factor Authentication (MFA)—also referred to as Two-Factor Authentication (2FA)—is being rolled out to limited Procore commercial accounts. While MFA is mandatory for Procore Pay users, MFA is available on a limited basis to commercial accounts to provide our customers an extra layer of security. To enable MFA for your organization, ask your Procore Administrator to contact your Procore point of contact.

Background

If a company you work with in Procore enables a Multi-Factor Authentication (MFA) requirement for its users, you will need to install and configure an authenticator app to be able to log in.

An authenticator app, like Google Authenticator or Okta Verify, will provide you with a secret code to enter along with your username and password when logging in to Procore. MFA helps keep company data stored in Procore safe and secure.

Answer

If your device is managed by your company, you may not have permission to install new apps. Instead of installing an app yourself, you can contact your company's IT department to ask that they install the appropriate application for you. If you prefer, you also have the option to install an authenticator app on a personal device, like your mobile phone.

It's important to comply with your company's policies when selecting or installing a new application. If you have questions, contact your company's IT department for guidance.

See Also

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