What is a manual hold on a subcontractor invoice?

 General Availability in Select Markets (United States)

flag-us.png Procore Pay is available in the United States. It is designed for General Contractors and Owner-Builders who act as their own General Contractors on a job. Procore Pay extends the Invoice Management functionality in the Procore web application to handle the payment process between general and specialty contractors.

Background

When using Procore Pay to send payments, a Payor's or can use the Company level Payments tool to manage payment holds. Invoice administrators can manage holds with the Project level Invoice Management tools.

Answer

With Procore Pay, manual holds can be applied to payments for a variety of reasons. These include quality issues, such as when delivered work is subpar or warranty support is uncertain. Holds might also be applied for incomplete work, work not meeting the specified quality level, contract disputes, financial concerns, or compliance issues. Whatever your reason for applying a hold, Procore Pay users can apply these hold types on subcontractor invoices:

  • Invoice Holds. A , , , and users with 'Admin' level permissions on the Payments tool can create an invoice hold to alert users about a hold on a specific subcontractor invoice.

  • Vendor Holds. A or , can apply a vendor hold to an invoice to alert users to pause payments on all of the vendor's invoices.

When creating a hold, users can also choose to share the hold with an invoice contact. Users can also edit the details of a hold. Once the conditions are satisfied, users can release the hold.

More

What permissions do you need to manage holds on subcontractor invoices?

Action

Designated Procore Pay Roles

Permissions Level on Procore Tools

Payments Admin 1

Payments Disburser 1

'Admin' on Payments 1

'Admin' on Commitments (Invoice Administrator)

'Read-Only' or 'Standard' on Commitments

Create an Invoice Hold

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Edit an Invoice Hold

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View an Invoice Hold

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Release an Invoice Hold

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Create a Vendor Hold

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Edit a Vendor Hold

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View a Vendor Hold

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Release a Vendor Hold

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Do holds prevent users from making invoice payments?

Only if your company's Payments Admin configures the Holds Released setting to use the Required and Prevents Payment option. See Configure Payment Requirements as a Payor.

Example

To prevent Procore Pay users from paying invoices, the Required and Prevents Payments option must turned ON for the Holds Released setting.holds-released-prevent-payments.png

Important! When the Required and Prevents Payment setting is turned ON, Procore Pay displays an alert banner on the affected subcontractor invoice(s). It also prevents users from creating disbursements until the hold is released. See Release a Manual Hold on an Invoice.

How long can a hold be placed on a subcontractor invoice?

Users with the required user permissions can place a hold on a subcontractor invoice at any time. Holds can also be released at any time. See Create and Apply a Manual Hold on an Invoice.


How do I apply holds?

Procore Pay users with the required user permissions can create and apply holds. To learn how to create a new hold, Create and Apply a Manual Hold on an Invoice.


How do I release holds?

To learn how to release a hold on an invoice, see Release a Manual Hold on an Invoice. Once a hold is released, it can be re-applied later.


See Also

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