Reset MFA for a User

Procore MFA: Regional Availability for SMS Verification

Procore supports Authenticator apps everywhere. SMS Verfication is only available in these countries Show/Hide Details

SMS Verification is available in these countries.

  • Note: SMS Verification for Procore Pay (Payees) is limited to the United States.

    • US

    • Canada

    • Mexico

    • UK

    • Ireland

    • France

    • Germany

    • Spain

    • Italy

    • Australia

    • New Zealand

    • Singapore

    • Hong Kong

If a user loses their MFA device or gets locked out, your company's Procore Administrator may be responsible for resetting your MFA settings. Procore Administrators can reset MFA for any user in their Company Directory, provided the company enforces Procore MFA Company Settings. Once reset, the user must re-enroll in MFA to log back into Procore.

Important: MFA Reset Eligibility Checklist

Verify a user’s identity before resetting their multi-factor authentication (MFA). You can only perform a reset if the user is in your Company Directory and your company enforces Procore MFA Company Settings.

Important Exceptions:

  • Procore Pay: These users must contact Procore Pay: Support for resets.

  • Single Sign-On (SSO): If your company uses SSO, your IT department manages MFA via your company's Identity Provider (IdP). Procore cannot reset these accounts.

Things to Consider

  • Required User Permissions: 'Admin' level permissions on both the Company Admin and Directory tools.

  • Self-Service MFA Resets: For security purposes, an Administrator cannot reset their own MFA. If you lose access to your authentication device, you must contact another user with Company Admin permissions to perform the reset for you.

  • SSO & Third-Party Logins:

    • If your users log in via a company SSO page (e.g., Azure AD, Okta, Google, etc.), MFA cannot be reset in Procore.

      • External MFA: If the code is requested on an SSO page, contact your IT Department.

      • Procore MFA: If the code is requested on a Procore-branded screen after the SSO login, a Procore Administrator can likely perform the reset.

Steps

  1. Navigate to the Company level Admin tool.

  2. Select Security Settings.

  3. Select the Multi-Factor Authentication (MFA) tab.

  4. Under Reset MFA for Users, click Reset MFA.

  5. Enter the Procore email address exactly as it is listed in the Company Directory.

  6. Mark the I have verified the user's request to reset MFA checkbox to confirm that you have verified the user's identity.

  7. Click Reset MFA.

MFA is now reset for that user. The user must re-enroll in MFA to log in to Procore.